Support Specialist (Vancouver)

  • Category
    Information Technology - Systems Analyst
  • Contract Type
    Direct Hire
  • Location
    Vancouver, British Columbia

Adecco is currently looking for an Applications Support Specialist for our industry leading client's Vancouver location. It is a contract opportunity of one year.

Applications Support Specialist Responsibilities:

Communicate with partners on issue investigation status and incident resolution
Use various tools to perform incident investigation and to determine root cause
Communicate findings to Service Manager and update information in the Issue Management System
Capture and entry of operational issues in the Ops Issue Management System
Document commonly encountered issues and their resolutions as Knowledgebase articles
Review error reports and investigate cause for most common errors for each application
Facilitate the scheduling, review, and deployment of application updates in our Network Operations Centre (NOC)
Maintain NOC equipment and monitoring infrastructure to ensure all systems are operational and ready for troubleshooting.
Identify opportunities to streamline operations, optimize support efforts, and improve incident handling processes

Applications Support Specialist Requirements:

1 year of working in a service desk environment supporting a client or web application
Experience monitoring and light management of a cloud services ecosystem like Azure or AWS
Ability to write detailed and accurate descriptions of complex issues, reproduction steps, and resolutions
Experience working with enterprise systems, networks, and services
Must be able to work weekends and holidays on a regular basis
Experience with various programming, query, and scripting languages would be an asset

If you are interested in Applications Support Specialist role in Vancouver, apply by clicking the Apply now button below Or call Noori Pramodh on 905-896-8956 Extn 292

Accommodation will be provided in all parts of the hiring process as required under Roevin's Employment Accommodation policy. Applicants will need to make their needs known in advance to their Roevin representative.


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