Service Coordinator

  • Category
    Call centre & customer service - Customer Service
  • Contract Type
  • Location
    Calgary, Alberta

Our client in Calgary, AB is currently seeking an experienced Service Coordinator to add to their team. This maternity-leave coverage position will be responsible for performing routine planning, coordinating, controlling and directing the activities of operational resources.

As there will be no LOA, accommodations, or relocation reimbursement provided for this role, local candidates are preferred.

Responsibilities of the Service Coordinator job may include:

Ensuring positive customer experiences
Communicating with Field Technician Supervisors
Coordinates with Project Managers
Screens calls from internal and external customers
Dispatches Technicians for service and repairs
Running custom reports
Reporting labour hours
Identifying and reporting on critical issues and customer complaints

Service Coordinator Job Qualifications:

3 years of related experience, preferably within HVAC dispatch
Previous experience within electrical, plumbing or mechanical fields preferred
Knowledgeable in the Microsoft Office Suite
Customer service oriented
Effective problem-solving skills
Strong communication skills
High degree of accuracy and attention to detail
Must be able to successfully complete required pre-hire testing and Criminal Background check

If you are interested in the Service Coordinator job opportunity in Calgary, AB or any other available Engineering and Technology opportunities with Roevin, a Division of Adecco Employment Services, you may visit us at

We appreciate the effort of all applicants however, due to volume, only those moving forward in the recruitment process will be contacted; your resume will be added to our database for consideration of future opportunities.


No transportation dispatch
No telemarketing, no phone sales
M-F, 730-430
12 Mo contract
Customer service experience
Microsoft Office Suite
HVAC dispatch experience would be highly preferred
Electrical, plumbing, or mechanical experience preferred
911 dispatch okay
3 years of experience
Degree not required – some education would be nice

Ability to get along with different personalities
Good reasoning skills
Problem-solving skills

Accommodation will be provided in all parts of the hiring process as required under Roevin's Employment Accommodation policy. Applicants will need to make their needs known in advance to their Roevin representative.


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