Helpdesk Support

New
  • Category
    Information Technology - Help Desk / Technical Support
  • Contract Type
    Direct Hire
  • Location
    Vancouver, British Columbia

Help Desk Support Job in Vancouver, BC

Roevin is seeking to fill a Help Desk Support role in Vancouver, BC. The ideal candidate will have three or more years of experience as a Help Desk Support professional.

Help Desk Support Job Duties & Responsibilities:
• Mandatory shift work required including evenings, weekends and holidays
• Ability to work independently at all times
• Work with users and other technical personnel to resolve problems
• User management via Active Directory
• Answers telephone support requests
• Manage assigned tickets in a timely fashion
• Assumes responsibility for tasks assigned to them and ensures proper technical solutions have been applied
• Work with users and other technical personnel to resolve problems
• Participates in system maintenance, upgrades, etc
• Installs / upgrades business applications
• Supports remote access (Citrix, VPN, WAN) to business applications
• Supports corporate email on mobile devices
• Creates and updates technical documents for knowledge database

Help Desk Support Job Qualifications:
• Must be client facing
• Expert communication and an eagerness to learn
• College Diploma or University Degree or related work experience
• Strong IT background
• Advanced knowledge of MS Office Suite
• Good understanding of hardware
• Minimum 3 years of technical support experience
• A+ Certification considered an asset


If you are interested in a position of Help Desk Support in Vancouver, BC or other available Engineering and Technology Job opportunities with Roevin, a Division of Adecco Employment Services, visit us at www.roevin.ca.

B4000






Accommodation will be provided in all parts of the hiring process as required under Roevin's Employment Accommodation policy. Applicants will need to make their needs known in advance to their Roevin representative.

 

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