Help Desk Support Level 1

  • Category
    Information Technology - Help Desk / Technical Support
  • Contract Type
  • Location
    Sarnia, Ontario

Roevin Technology is currently recruiting for Part time On-call Desktop Technicians in Sarnia, ON.
to join our client’s onsite support team across Canada. As a Part time On-Call Desktop Technician, you will be expected to travel to the various client locations across the city and arrive onsite within 3 hours of the request being made to provide desktop and/or printer troubleshooting support. The level of expertise needed for this role is at a level 1 Break fix technician, and our client is looking for individuals with great hands on support experience, coupled with exceptional customer service skills.


Analysis and Investigation of problems
Repair, substitution or replacement of faulty hardware as necessary
Repair, installation, reinstallation or reprogram of software as necessary
Testing and error checking of solutions
Backup of data as necessary in order to restore functionality
Provide technical documentation and/or materials upon request or as necessary:
May include running networking and telecom wires including ceilings and wall runs.
Must be able to carry and lift including but not limited to, packaged computers and equipment such as monitors, display panels or small TV’s, laptops,
Must be able to adapt, address all aspects of the computing environment they are walking into, and must be mobile to either transport or relocate equipment as necessary.
Troubleshoot hardware/software, printer and copier issues.
Minimum 2-3 years’ experience in deploying, configuring and installing computer hardware and software.
Maintain Desktop/PC hardware and software running on local workstations and resolve all hardware/software problems by either fixing the problem or replacing it with a working component.
Troubleshoot hardware/software, printer and copier issues.
Provide follow-up contact with the customer and inform customers of the progress of their computer repair while demonstrating excellent customer service skills and communication.
2-3 years of experience supporting Windows operating system environments
A+ certification or equivalent
Ability to work independently
Excellent verbal and written communication skills with emphasis in customer service, including experience handling difficult customers and conflict resolution.
Must be able to pass a criminal background check
Must have reliable personal transportation and an active driver's license since multiple sites are involved

If you would like to be considered for this opportunity, please send your resume by clicking Apply Now or you can contact Chandni for more details at 905-366-3898 Ext 247

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