Field Service Technician Job in Edmonton, Alberta

  • Category
    Skilled trades - Skilled Trades
  • Contract Type
    Direct Hire
  • Location
    Edmonton, Alberta

Roevin is looking to hire a Field Service Technician to join one of their manufacturing clients in Edmonton on a full-time permanent basis. The successful candidate will be responsible for delivering customer service excellence in the homes of our customers, including performing technical diagnosis, and installation and repair of all kitchen and laundry appliances including but not limited to washers, dryers, dishwashers, stoves, ovens, refrigerators, freezers, microwave ovens.

Field Service Technician Responsibilities:
● Diagnose, repair and install appliances
● Ensure any installations that require connections to water, hydro or gas lines are completed correctly and there are no leaks or other safety concerns.
● Look up and order parts
● Answer all questions the consumer might have about his or her appliance.
● Demonstrate to customer on proper use and care of the appliance.
● Diagnose and repair customer units
● Provide customers with estimates
● Use Excel to prepare audit reports on returned products, documenting the reason why the unit was returned and the actual condition of the appliance
● Use business management software to manage and reschedule service calls
● Complete rework efforts as required
● Complete service work orders for repairs completed.
● Demonstrate and practice customer service values when in customer home
● Prepare products for proper disposal, including recovering refrigerants, draining oils from compressors and washing machine gear cases
● Prepare scrap report paperwork
● Provide field support as needed for assist repairs
● Retrieve supply parts from returned units
● Report to Technical training team any observed trends in returned products
● Provide field technicians with parts from returned products when requested
● Demonstrate proper code of conduct and business ethics

● Post-secondary diploma or equivalent formal technical training
● Refrigeration and Gas Fitters Licenses
● A valid driver's license
● Fluent in English (written and spoken)
● Minimum of 5 years’ experience in the appliance repair field or comparable servicing environment
● Knowledgeable and comfortable in using a tablet/laptop computer
● Adaptable to change
● Comfortable with Microsoft Office software including Word, Excel, and PowerPoint
● Highly developed communication, organizational, and customer service skills
● Results-driven with proven trouble-shooting and problem-solving skills

How to Apply:
If you are interested in this Field Service Technician role apply by clicking the -Apply now- button below.


Accommodation will be provided in all parts of the hiring process as required under Roevin's Employment Accommodation policy. Applicants will need to make their needs known in advance to their Roevin representative.


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